Privacy Policy
Last Updated: 18/12/2025
At SM Appliance Service Hub, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or use our services.
By using our website or booking a service, you agree to the terms described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you contact us or book a service:
Personal Information
Name
Phone number
Email address
Address / location details
Appliance type and issue description
Website Usage Data
Pages visited
Clicks and navigation behavior
Browser type and device details
IP address for security and analytics
We do not collect any sensitive personal information such as financial data, passwords, Aadhaar number, or card details.
2. How We Use Your Information
We use the collected information to:
Provide appliance repair and service
Schedule appointments and confirm bookings
Communicate with you via call, SMS, or WhatsApp
Improve customer support
Enhance website performance
Send service updates or reminders
Maintain records for internal business use
We do not sell, rent, or trade your personal information with any third parties.
3. Sharing of Information
We may share your information only in the following cases:
With our technicians to provide service at your location
With trusted partners involved in service processing (if required)
To comply with legal obligations or government requests
We never share information for marketing or promotional purposes outside SM Appliance Service Hub.
4. Cookies & Tracking Technologies
Our website may use cookies and analytics tools to enhance user experience.
These help us understand:
How visitors use our website
Which pages are most visited
How we can improve website performance
You can disable cookies through your browser settings anytime.
5. Data Security
We implement security measures to ensure your data is protected.
However, no method of online transmission is 100% secure. We take reasonable steps to safeguard your information.
6. Third-Party Links
Our website may contain links to external websites (Google Maps, social media, etc.).
We are not responsible for the privacy practices of those websites.
We recommend reviewing their privacy policies individually.
7. Children’s Privacy
Our services are not intended for children under 13.
We do not knowingly collect data from minors.
8. Changes to This Privacy Policy
We may update this policy occasionally. Any changes will be posted on this page with an updated date.
9. Contact Us
If you have questions about this Privacy Policy or need data-related support, contact us:
📱 Phone/WhatsApp: 6369893349
📧 Email: ssmapplianceservicehub@gmail.com
