Privacy Policy
Effective Date: April 1, 2026
At SM Appliance Service Hub, accessible from our website and service calls, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy document contains types of information that is collected and recorded by us and how we use it.
1. Information We Collect
When you contact us for AC service, we collect personal information that allows us to provide doorstep service in Salem. This includes:
Personal Identifiers: Name and Owner Name (Sumathi Seenuvasan).
Contact Information: Phone number (+91 63698 93349) and Email address (Sumathisumathi37314@gmail.com).
Service Address: Your home or office address in Salem for doorstep technician visits.
Device Details: The brand and model of your air conditioner for repair purposes.
2. How We Use Your Information
We use the information we collect in the following ways:
To schedule and provide doorstep AC repair and maintenance.
To process your ₹350 visiting charge and service billing.
To manage your 30-day service warranty and 180-day spare parts warranty.
To communicate with you via Call or WhatsApp regarding your service status.
To improve our website and customer experience.
3. Data Security & Third-Party Disclosure
We do not sell your data: Your personal contact details and address are never sold or traded to third-party marketing companies.
Independent Operation: As an independent third-party service center, we do not share your data with AC manufacturers (like LG, Voltas, Daikin, etc.) unless required for a specific out-of-warranty part procurement that you have authorized.
Service Partners: We only share your address and phone number with our assigned technicians to facilitate the repair visit.
4. AI Images and Identification
As part of our digital presence, we use AI-generated images (via Gemini AI) for customer identification and illustrative purposes on our website. These images are used to represent our services and do not depict actual customers unless explicit consent has been provided for a testimonial.
5. Your Rights
You have the right to:
Request a copy of the personal data we hold about you.
Request that we correct any information you believe is inaccurate.
Request that we delete your contact history from our records after your warranty period has expired.
6. Contact Us
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us:
SM Appliance Service Hub
Owner: Sumathi Seenuvasan
Address: Kattukottai, Nagalur Post, Kallakurichi Taluk, Villupuram.
Phone: +91 63698 93349
Email: Sumathisumathi37314@gmail.com
Important Disclaimer
SM Appliance Service Hub is an independent third-party service provider. We are not an authorized service center for any specific AC brands. We provide repair and maintenance services exclusively for out-of-warranty appliances. Any brand names or logos mentioned are for identification purposes only.
Customer Notice: This website uses AI-generated images created via Gemini AI for illustrative and customer identification purposes.
